POLICIES
APPOINTMENT TIMES
Appointment times are only an ‘estimated time of arrival’. Arrival time will be in a 1-2 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as: refueling, unexpected traffic delays and running over on previous appointments. Soggy Paws Salon will make every effort to contact you if we will be more than 15 minutes early or late. On rare occasions, Soggy Paws may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule.
PAYMENT INFO
Payment is due at time of service. Soggy Paws accepts cash, check or credit card.
There will be a $35 fee for any returned checks in addition to the amount of services. Future service will require payment in advance via Square invoice.
CANCELLATION/MISSED APPOINTMENT
If a Client cannot keep their appointment, please contact Soggy Paws at 864-351-8701 at least 24 HOURS in advance. Failure to contact 24 hours prior to your appointment or failure to have your pet available at the scheduled arrival time will result in a missed appointment fee of $50 per pet. The missed appointment fee must be paid within 7 business days of said missed appointment and no future appointments will be made until fee is paid.
Multiple Pets – Clients who have multiple pets and decide not to groom one or more of their pets during their scheduled grooming appointment and do not give a minimum 24 hour notification will be responsible for that pet’s normal grooming charge.
It is the Client’s responsibility to keep track of their scheduled appointments and to make every effort to contact Soggy Paws if you are unable to keep your pets grooming appointment.
TARDINESS FOR APPOINTMENTS
A 10 minute grace period is provided for clients that do not prefer Key on File Service. In the event your pet is not accessible at the end of the 10 minute window your appointment will need to be rescheduled and the cancellation fee of $50 will apply. The fee will need to be paid prior to another appointment being scheduled.
TURN KEY SERVICE
Soggy Paws offers a ‘turn key’ service. For your convenience you may leave a key or access code for ease of accessibility when you are not able to be at home during a scheduled grooming appointment. Any gate codes, garage codes or other form of access can be provided to be able to groom your pet. In the event you do not want Soggy Paws to retain possession of your key, it can be left locked inside your home upon completion of service. Client will need to leave a form of payment for completed grooming service. Pets will need to be in an easily accessible area of your home (crated, bathroom, laundry room, etc.) Soggy Paws will not be held responsible for damages or theft to Clients home or property while on the service call for grooming your pet(s).
MATTED OR NEGLECTED COAT
Excessive de-matting is a painful, time-consuming and a costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper and brush irritation as well as cuts and nicks from clippers and/or scissors. However, it is at Soggy Paws’ discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down“ of the pets coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of matt removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Mats shaved or removed from ears can cause excessive head shaking and/or hemotomas. Client is responsible for the condition of the pet’s coat and will not hold Soggy Paws responsible in the event of adverse effects of mat removal.
VETERINARY INFORMATION
Soggy Paws requires your pets current vet information prior to any grooming services being performed.
SAFETY/DOG BEHAVIOR
Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Soggy Paws will not accept any aggressive dog. If false information about the pet’s behavior was given during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For groomer’s safety as well as your pets, Soggy Paws has the right to refuse service in the event of a pet that cannot be handled safely. For overly aggressive or overly stressed pets, Soggy Paws will not be able to continue to groom your pet.
SENIOR PETS AND PETS WITH HEALTH ISSUES
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort in styles that will not add to their stress. Soggy Paws will make every effort to keep your pet safe and limit handling them in a way that may exacerbate any medical conditions. However, Soggy Paws will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.
FLEA & TICK
Client is responsible for keeping their pet(s) flea and tick free. If fleas are found on your pet, Soggy Paws will be required to administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. An additional fee for the flea and tick shampoo as well as treatment of the mobile vehicle will be added to normal grooming charges.
PRE-EXISTING CONDITIONS
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates Soggy Paws, as agent and understands that if Soggy Paws is unable to contact Client first, then Soggy Paws, at its sole discretion, may engage the services of a veterinarian at Clients expense. Client hereby entrusts pet(s) to Soggy Paws for the purpose of grooming services.
NEW CLIENTS
The first appointment for a new Client will be a consultation groom. This allows Soggy Paws to evaluate your pet’s coat condition & temperament. In the event a new client is requesting ‘turn key’ service we will need to meet you & your pet fir your first appointment.
PHOTO RELEASE
Client consents that Soggy Paws may take pictures of your pet, before and after grooming, and utilize the same for their website, social media for any and all and/or advertising purposes at Soggy Paws discretion
APPOINTMENT TIMES
Appointment times are only an ‘estimated time of arrival’. Arrival time will be in a 1-2 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as: refueling, unexpected traffic delays and running over on previous appointments. Soggy Paws Salon will make every effort to contact you if we will be more than 15 minutes early or late. On rare occasions, Soggy Paws may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule.
PAYMENT INFO
Payment is due at time of service. Soggy Paws accepts cash, check or credit card.
There will be a $35 fee for any returned checks in addition to the amount of services. Future service will require payment in advance via Square invoice.
CANCELLATION/MISSED APPOINTMENT
If a Client cannot keep their appointment, please contact Soggy Paws at 864-351-8701 at least 24 HOURS in advance. Failure to contact 24 hours prior to your appointment or failure to have your pet available at the scheduled arrival time will result in a missed appointment fee of $50 per pet. The missed appointment fee must be paid within 7 business days of said missed appointment and no future appointments will be made until fee is paid.
Multiple Pets – Clients who have multiple pets and decide not to groom one or more of their pets during their scheduled grooming appointment and do not give a minimum 24 hour notification will be responsible for that pet’s normal grooming charge.
It is the Client’s responsibility to keep track of their scheduled appointments and to make every effort to contact Soggy Paws if you are unable to keep your pets grooming appointment.
TARDINESS FOR APPOINTMENTS
A 10 minute grace period is provided for clients that do not prefer Key on File Service. In the event your pet is not accessible at the end of the 10 minute window your appointment will need to be rescheduled and the cancellation fee of $50 will apply. The fee will need to be paid prior to another appointment being scheduled.
TURN KEY SERVICE
Soggy Paws offers a ‘turn key’ service. For your convenience you may leave a key or access code for ease of accessibility when you are not able to be at home during a scheduled grooming appointment. Any gate codes, garage codes or other form of access can be provided to be able to groom your pet. In the event you do not want Soggy Paws to retain possession of your key, it can be left locked inside your home upon completion of service. Client will need to leave a form of payment for completed grooming service. Pets will need to be in an easily accessible area of your home (crated, bathroom, laundry room, etc.) Soggy Paws will not be held responsible for damages or theft to Clients home or property while on the service call for grooming your pet(s).
MATTED OR NEGLECTED COAT
Excessive de-matting is a painful, time-consuming and a costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper and brush irritation as well as cuts and nicks from clippers and/or scissors. However, it is at Soggy Paws’ discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down“ of the pets coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of matt removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Mats shaved or removed from ears can cause excessive head shaking and/or hemotomas. Client is responsible for the condition of the pet’s coat and will not hold Soggy Paws responsible in the event of adverse effects of mat removal.
VETERINARY INFORMATION
Soggy Paws requires your pets current vet information prior to any grooming services being performed.
SAFETY/DOG BEHAVIOR
Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Soggy Paws will not accept any aggressive dog. If false information about the pet’s behavior was given during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For groomer’s safety as well as your pets, Soggy Paws has the right to refuse service in the event of a pet that cannot be handled safely. For overly aggressive or overly stressed pets, Soggy Paws will not be able to continue to groom your pet.
SENIOR PETS AND PETS WITH HEALTH ISSUES
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort in styles that will not add to their stress. Soggy Paws will make every effort to keep your pet safe and limit handling them in a way that may exacerbate any medical conditions. However, Soggy Paws will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.
FLEA & TICK
Client is responsible for keeping their pet(s) flea and tick free. If fleas are found on your pet, Soggy Paws will be required to administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. An additional fee for the flea and tick shampoo as well as treatment of the mobile vehicle will be added to normal grooming charges.
PRE-EXISTING CONDITIONS
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates Soggy Paws, as agent and understands that if Soggy Paws is unable to contact Client first, then Soggy Paws, at its sole discretion, may engage the services of a veterinarian at Clients expense. Client hereby entrusts pet(s) to Soggy Paws for the purpose of grooming services.
NEW CLIENTS
The first appointment for a new Client will be a consultation groom. This allows Soggy Paws to evaluate your pet’s coat condition & temperament. In the event a new client is requesting ‘turn key’ service we will need to meet you & your pet fir your first appointment.
PHOTO RELEASE
Client consents that Soggy Paws may take pictures of your pet, before and after grooming, and utilize the same for their website, social media for any and all and/or advertising purposes at Soggy Paws discretion
